The procedure of follow-up routine order
| |
Overseas Agent |
Overseas Coordinator |
| Rate |
Agent's Enquiry |
Quotation
1.Reply as per request within 4 working hrs
2.Three carrier for reference and solution suggestion
3.Competive net/net rates |
| Client |
FOB Client's Contact Details |
Follow up
1. Contact the client initially
2. Recommend the local service to client
3. Give the feedback report to agent timely |
| Follow up |
Agent's Instructions |
1. Confirm main factors
Rate (confirmed)
Client (confirmed)
Trade terms (confirmed)
Cargoes (confirmed)
2. Booking/stuff/declaraton/documents
3. Pre-advice/pre-alert/release
4. Any change, report timely |
| Forecast |
Client's Order List |
1. Regularly keep in contact with supplier and report
cargo ready date, update the status in the order list
2. Regularly provide the forecast shipping report of supplier
3. Regularly update the competitive rates |
| Summary |
1. Trim S.O.P. for VIP FOB Client
2. Establish VIP client file and provide the Forecast report |
| Remark |
1. Standard quotation and operation
2. Fluent at English communication
3. Reply in high efficiency and report timely
4. Follow up with care and provide professional service
5. Maximize the benefits for clients and minimize the problems to partners |